Privacy Policy

Last updated: 31 August 2026

Lowes & Co. ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lowesandco.uk (the "Website") in accordance with data protection laws, including the UK GDPR and the Data Protection Act 2018. Please read this Privacy Policy carefully. By accessing our Website or doing business with us, you confirm you have read and understand this Privacy Policy.

Personal Data We Collect and Process

"Personal data" means any information relating to an identified or identifiable natural person. We collect and process various types of personal data depending on how you interact with us. This may include:

Data collected directly from you:

  • Contact information: name, postal address, billing address, shipping address, email address and phone number.

  • Account information: username, password, preferences and marketing preferences.

  • Financial information: payment information (e.g., card details) processed through our payment provider.

  • Transaction information: items viewed, cart activity, order and return history.

  • Communication: records of your communications with us (e.g., enquiries, comments).

Automated data collection through our Website: When you visit our Website, we may automatically collect data such as IP addresses, cookie identifiers, and other online identifiers. This may also include information about your device, browser type, and interactions with our Website (e.g., pages viewed, clicks).

Third-Party Services: We use trusted third-party service providers who assist us in operating our Website and running our business, including:

  • Squarespace — our website hosting and e-commerce platform.

  • Squarespace Payments / Stripe — payment processing for online purchases. Read Stripe's privacy policy for details of their processing.

  • Sift — fraud monitoring and detection for payments.

  • Mailchimp — our newsletter platform; we share the email address (and name, if given) you provide when signing up so Mailchimp can send our newsletter and store your subscription preferences on our behalf.

Online Store, Payments and Shipping

When you make a purchase from our online shop, we collect personal data to process and fulfil your order, including your name, email address, phone number, and billing and shipping address.

We use Squarespace Payments, which is powered by Stripe (payment processing) and Sift (fraud monitoring). Your payment details are transmitted via an encrypted connection and processed in accordance with their respective privacy policies.

For physical items we ship, we use your shipping address and order details (e.g., item weight) to arrange delivery.

As you go through checkout, this Website may auto-complete your shipping and billing address using the Google Places API.

Abandoned cart emails: if you enter your email address at checkout or are logged into your account, add an in-stock item to your cart, and leave without completing your purchase, you may receive an automated reminder email. You can unsubscribe from these via the link at the bottom of the email.

Invoicing: invoices for services (e.g., commissioned work, CAD design) are issued via Monzo, not through the Website. Monzo processes the payment and invoicing details in line with its own privacy policy.

Newsletter and Marketing Emails

If you sign up to our newsletter, we collect your email address (and name, if provided) and pass this to Mailchimp, our email marketing platform, to send you updates about our workshops, products, classes and events. You can unsubscribe at any time using the link in any newsletter email, or by contacting us directly.

Scheduling

Where you book an appointment or class with us via the Website's scheduling feature, we collect information such as your name, email address, phone number, and appointment details (e.g. who referred you) to manage your booking.

Contact Forms

When you submit an enquiry through a form on our Website, we collect the information you provide in order to respond to you. This is shared with Squarespace, our website provider, and stored via Mailchimp where you've also opted into our newsletter.

Blog Comments and Likes

Our blog allows visitors to leave comments and "like" posts. If you comment, we collect your name (shown publicly with your comment), and optionally your email address (to notify you of replies) and website URL. "Likes" are tracked using browser, device and IP information to prevent duplicate likes on the same visit.

Share Buttons

Our Website includes share buttons for Facebook and Instagram. If you use these, those platforms may receive information about your browser, device, and the page or content you shared.

How We Use Your Personal Data

We use the information we collect to:

  • Operate and maintain our Website and online shop

  • Process and fulfil orders, arrange shipping, and process payments

  • Communicate with you about your transactions, bookings, or enquiries

  • Send you marketing communications, where you've opted in

  • Prevent fraud and keep our Website and payments secure

  • Comply with legal and tax obligations

Legal Basis for Processing

  • Consent — for newsletter sign-ups and marketing emails. You can withdraw consent at any time.

  • Performance of a contract — to process orders, bookings, and provide services you've requested.

  • Legitimate interests — to improve our services, prevent fraud, and manage general business administration.

  • Legal obligation — to meet tax and other regulatory requirements.

How We Disclose Your Information

We share your information with service providers who help us run our business, including Squarespace (hosting and e-commerce), Stripe and Sift (payments and fraud prevention), Mailchimp (newsletter), and Monzo (invoicing). We do not sell your personal data to third parties.

Data Retention and Security

We retain personal data for no longer than necessary for the purposes it was collected for. We use measures such as SSL encryption (HTTPS) and strong password policies to protect your data, though no method of online transmission is 100% secure.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Be informed about how we use your data

  • Access the personal data we hold about you

  • Have inaccurate data corrected

  • Request erasure of your data in certain circumstances

  • Restrict or object to certain processing

  • Receive your data in a portable format

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us using the details below.

Squarespace Platform

Our Website is hosted by Squarespace, who process personal data to provide hosting, e-commerce, and related services to us. Squarespace may also act as an independent controller for certain end-user site usage data — see the Squarespace Privacy Policy for details.

Data Transfers

As our Website is hosted by Squarespace, a US-based company, some personal data may be transferred to and stored in the United States. Squarespace relies on recognised transfer mechanisms including the UK Extension to the EU-US Data Privacy Framework and standard contractual clauses where applicable.

Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Cookies & Analytics ‍

We do not currently use Google Analytics or similar analytics tools. Our Website uses functional cookies required by Squarespace to serve the site securely to you.

Fonts

This Website may serve font files using Google Fonts and/or Adobe Fonts. To display the site correctly, these providers may receive information about your browser, device, and IP address.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Website: lowesandco.uk Email: hello@lowesandco.uk Address: Unit 24, Treloggan Trade Park, Newquay, TR7 2QL